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Worldsensing Gateway Troubleshooting Guide (ARTICLE)

 

Condition Solution
The Gateway is not turning ON using the AC source.
  • The gateway must have the LED lit green. This means that it is powered correctly and turned on. If this is off, check if the POE cables are correctly connected.
  • Gateway AC PoE charger should have a green light on; if it is orange, it is getting power but not enough.
  • If any of this fails, try another PoE.
  • If using a new PoE doesn't work either, or you don't have another PoE, try to power it via USB-C. The USB-C cable and instruction/manual are in the brown box of the Gateway.
  • If none of these work even though the PoE LED is green (but not the Gateway LED), it would appear to be an internal power failure of the Gateway. We recommend requesting an RMA to support@spectotechnology.com
 
No access
  • Check if the Gateway has provided IP within 160.254.0.x to the computer (e.g., 169.254.0.5) using the terminal or command line. In Windows, you use "ipconfig" and in Linux "ip a".
  • PING 169.254.0.1 to see if there is a connection or not. If it doesn’t work, try another adapter and ethernet cable.
No remote access
  • Check that all Gateway cable connections are correctly attached.
  • Ensure the Gateway antenna is intact
  • Ensure that the Gateway sim card is installed correctly
  • Ensure that the sim card data plan is active
Ensure that the Gateway cellular modem configuration is setup to Manual APN Configuration (APN: wbdata)
Worldsensing Gateway batteries are not charging using solar sources.
  • Check if the power source cable connector (MC4) is attached correctly.
  • Ensure that the circuit Breaker switches are in the ON position.
  • To ensure the batteries are charging, Connect to a charge controller using the VictroConnect app and Check real-time data to see if Solar is providing power, the batteries are charging, and the load output is working.
  • Ensure that the battery cables are intact to the battery terminals, and red wires should be connected to positive terminals and black wires to black terminals.