|
Problem |
Possible Cause |
Solution |
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AMTS data not updating in GeoExplorer Calibration, invalid and Status age is recent |
Some or All reference prisms not being read |
Make a site visit to determine why refs are not reading or Adjust the minimum required reference prisms |
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Calibrations are invalid, but angle and distance data for all prisms are present |
References are being read, but the measurement schedule is not aligned with the calibration interval and the data window |
Make sure the calibration data window is larger than the measurement schedule of the reference prisms and longer than the calibration interval |
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AMTS is showing disconnected or ON ERROR in GeoExplorer |
The modem is offline |
Most often, power issues. Check site power. If the modem is powered up, try rebooting it remotely |
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Specific prisms are showing recent angle readings, but no distance or coordinates |
The correct prism is blocked, and the wrong prism is being read, or the initial prism settings were saved incorrectly |
Queue a measurement and open live control on the total station. Check the distance measured and compare it to the initial reading. If the reading is significantly different than the original distance, the measurement is of the wrong prism. Check on-site to see if the prism is blocked or missing |
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Topcon Total Stations with HZ or HY serial numbers that show: |
Possible internal motor failure in the Electronic Distance Measurement module. |
Complete an RMA request through the Specto Technology website using the following link: Submit RMA Request |