Aeroqual Unit Troubleshooting Guide

This article provides a detailed troubleshooting guide for Aeroqual devices when data is not transferring to the cloud despite the unit having power. The guide outlines a step-by-step process to identify and resolve common communication issues.

Issue

Communication Issue: The unit has power, but data is not transferring to the cloud.

Step 1 - Confirm the Wi-Fi network for the AQS Visibility

1. On your mobile device, check if the AQS Wi-Fi network is visible in the list of available networks:

 - The network name typically starts with AQ or DS, followed by the serial number (e.g., AQS 2806, DS 2081).

- If no network is visible. Skip to Step 4 (Below)

2. The Wi-Fi network should be visible on the list of Wi-Fi networks displayed on the mobile device. (The Wi-Fi network should start with either an AQ or DS and end with the serial number, ex.DS2081.) If you do not see a Wi-Fi network, there could be a physical problem:

• • • • The blue Ethernet cable between the modem and the ePC is disconnected. If that is the case, reconnect the cable and confirm the internet connection. The Ethernet cable could be bad and needs replacement if there is still no connection.

      • If the WiFi Network is visible, you can follow these instructions to download the data via WiFi: Connect directly to monitor using built-in Wi-Fi - Aeroqual Support Center

Step 2 - Check the modem

Inspect the modem’s signal and Network lights are solid Green or solid Amber to ensure there is communication.

Step 3 - Handling Lost or Incorrect Wi-Fi Configuration

1. If the ePC is connected to a Wi-Fi network that no longer exists or was entered incorrectly, follow these steps:

- Directly connect to the ePC using an Ethernet cable. Connect directly to monitor using Ethernet
- Access the configuration page and correct the network settings.

Step 4 - Check the ePC power light

1. Locate the power light on the underside of the ePC (farthest to the back of the enclosure).

The orange box is the ePC.	close-up image of the ePC light

2. Light status:

- Orange = The ePC is experiencing a connectivity issue → The ePC needs to be swapped.

- Green = Proceed with the temporary fix (Step 4A) and/or reset to factory settings (Step 4B).

3. Ensure both ePC power and Ethernet cables are properly plugged in.

Step 4 – Temporary Fix

1. Tap the ePC power button once:

- If the power light turns orange, tap again until it turns green.

- A green light indicates the temporary resolution.